What is an instance?

One instance corresponds to a single program process, node or a worker. For applications or services that are horizontally scaled across multiple hosts and/or workers, the number of profiled instances is configurable.

When is my subscription billed?

Subscriptions are billed at the beginning of each billing cycle, monthly or annually. Subscriptions only renew if they are not canceled prior to the renewal date.

Is invoice billing available?

Yes, but only for annual subscriptions. Please contact our support team for an invoice.

How safe is my credit card information?

We do not process or store credit card information. Subscription billing is handled by a trusted, PCI-DSS Level 1 compliant billing provider.

Can I cancel my subscription at any time?

Yes. However, canceled subscriptions are not refunded and stay active until the end of the current billing cycle.